Shipping and FAQs

Shipping Policy:

  • Standard shipping is with USPS and usually takes 3-7 business days to arrive once shipped. If you are in need of faster shipping, please contact us through our contact form PRIOR to purchasing to have your shipping upgraded. Express shipping rates will apply. 
  • Once USPS has your order, shipping time and the condition it arrives in is out of our control. We do not process refunds for orders lost or delayed due to the shipping carrier once they are out of our studio.
  • We package items with the utmost care to prevent breakage during transit, however if your item arrives broken please email us with a picture of the condition your order arrived in, and we will send you a free shipping label to return the item to us so we can fix them and send it back. Most of our pieces are 1of1 and/ or use vintage charms, so it is not always possible to receive a new replacement. 
  • Processing time is currently 1-3 weeks, not including shipping time. 

    FAQs:

    When are shop updates? 

    • We try to prepare at least 2 full drops a month, but you can’t rush perfection ;) The best way to stay in the loop is to sign up for our newsletter or follow us on social media, where we release beak peaks and announce upcoming updates first! 

    Do you do restocks?

    • We definitely try to restock our most popular and most requested styles. If you had your eye on a style that sold out before you could snag it, contact us to let us know what we should restock. And we are also open for commissions and customs! 

    Do you have a physical store? 

    • We are a totally online shop! We are planning on doing pop up shop events in Arizona and California once Covid-19 dies down and it is safe to do so. 

    How do we get your earrings in our store/ coffee shop/ venue/ etc.?

    • We do custom orders for wholesale prices for brick and mortar establishments that want to feature our earrings in their stores! Use our contact form for inquiries.

    If you have any additional questions, feel free to contact us at Virgostellarco@gmail.com